Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how Burbank Lot Rental (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, submit a booking request, make a payment, or communicate with us about renting our private Burbank lot for production parking, crew parking, vehicle staging, basecamp, catering, tents, or related production use.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Contact information
This may include your name, company name, email address, phone number, billing information, and other information you provide when submitting a booking request or contacting us.

Booking information
This may include requested rental dates, production type, project name, crew size, vehicle count, parking or staging needs, special requests, insurance information, certificate of insurance documents, and other details needed to evaluate, approve, manage, or service your booking.

Payment information
Payments are processed through Stripe. We do not store full credit card numbers, card security codes, or full payment account details on our website. Stripe may collect and process payment card details, billing information, transaction information, fraud-prevention information, and related payment data. We may receive limited payment information from Stripe, such as payment status, amount paid, customer contact details, refund status, and limited card details such as the last four digits.

Website and device information
When you visit our website, we may collect basic technical information such as IP address, browser type, device type, pages viewed, referring website, approximate location, and date and time of visit. We may also use cookies, analytics tools, server logs, or similar technologies to understand website traffic, improve the site, and measure marketing performance.

How We Use Information

We use the information we collect to:

  • Respond to inquiries

  • Review booking requests

  • Approve, deny, modify, or manage bookings

  • Process payments, refunds, and receipts

  • Communicate about rental dates, access, payment, insurance, and site rules

  • Verify insurance or booking requirements

  • Maintain business, accounting, tax, and legal records

  • Protect the property, our business, our customers, and our service providers

  • Prevent fraud, misuse, unauthorized access, or payment disputes

  • Improve our website, booking process, and customer experience

  • Comply with applicable laws, regulations, insurance requirements, and legal obligations

We may send transactional emails related to bookings, payments, receipts, refunds, approvals, cancellations, access instructions, insurance requirements, or other service-related matters. We do not use payment information to send unrelated marketing messages.

How Payments Are Handled

We use Stripe to process online payments. When you make a payment, your payment information is provided to Stripe and handled according to Stripe’s own terms and privacy practices.

Stripe may process your personal information for payment processing, fraud prevention, regulatory compliance, dispute handling, receipts, refunds, and related payment services.

We do not control Stripe’s independent privacy practices. You can review Stripe’s Privacy Policy on Stripe’s website.

How We Share Information

We may share information with the following categories of third parties when reasonably necessary:

Payment processors
We share payment-related information with Stripe to process payments, issue receipts, manage refunds, prevent fraud, and handle disputes.

Website, hosting, email, and booking service providers
We may share information with service providers that help operate our website, booking calendar, email systems, forms, databases, or related business tools.

Property owners, managers, insurers, or representatives
We may share booking, insurance, access, or production-use information when needed to manage the property, verify insurance, protect the site, coordinate access, or address safety, liability, or operational concerns.

Professional advisors
We may share information with accountants, attorneys, insurance brokers, tax advisors, or other professional advisors when needed for legitimate business, legal, tax, insurance, or accounting purposes.

Legal or government authorities
We may disclose information if required by law, subpoena, court order, government request, insurance claim, dispute, chargeback, or to protect our rights, property, customers, vendors, or the public.

We do not sell customer lists or personal information to data brokers or unrelated third parties.

Cookies and Analytics

Our website may use cookies, analytics tools, advertising tools, or similar technologies to help us understand how visitors use the site, improve performance, and measure marketing effectiveness.

You can adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.

Our website does not currently respond to “Do Not Track” signals because there is no uniform industry standard for how those signals should be interpreted.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including booking administration, payment records, accounting, taxes, insurance, dispute resolution, legal compliance, fraud prevention, and business recordkeeping.

Booking, payment, insurance, and transaction records may be kept for longer periods where required or appropriate for legal, tax, accounting, insurance, or dispute-related reasons.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, payment system, email system, or online transmission is completely secure. We cannot guarantee absolute security.

For payment card data, we rely on Stripe to process and secure payment information. We do not store full credit card numbers or card security codes on our website.

Your Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may contact us at [email protected] to make a privacy-related request.

We may need to verify your identity before responding to certain requests. We may also retain information where required or allowed for legal, tax, accounting, insurance, fraud-prevention, payment-dispute, or legitimate business purposes.

Children’s Privacy

Our website and services are intended for business and production-related use. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website or payment process may link to third-party websites, including Stripe or other service providers. We are not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.

Contact Us

For privacy questions or requests, contact us at:

Burbank Lot Rental
Email: [email protected]